Privacy Policy

Commitment to Your Privacy

At Equilibrium Insurance Partners, we are dedicated to protecting your privacy as both a visitor to our website and as our valued customer. We offer this commitment to safeguard your personal information and ensure its confidentiality.

Information Ownership and Protection

Equilibrium Insurance Partners is the sole owner of the information collected on this website. We will never sell, disclose, trade, transfer, share, lease, or rent any personally identifiable information to any third party unless explicitly authorized by you or as outlined in this Privacy Policy.

Information Collection

We may request personal information from you when you enroll for coverage, purchase an insurance policy, or send us an email via this website. This information, including your name, address, phone number, and email, is used to establish you as a policyholder and to provide you with ongoing customer service.

Consent for Communications

By providing your contact information through our website, you consent to be contacted by Equilibrium Insurance Partners via phone, text, or email for service updates, policy information, or marketing purposes. Automated technologies may be used for these communications.

You are not required to provide consent as a condition of purchasing any services. You can withdraw your consent at any time by contacting us at 419-386-0870 or following the opt-out instructions provided in the message.

Opt-Out Options

You can opt out of receiving marketing communications at any time by:

• Replying "STOP" to any text message.
• Clicking the "Unsubscribe" link in marketing emails.
• Contacting us directly at 419-386-0870 or info@eqinsurancepartners.com.

Automated Communications

We may use automated technologies to contact you by phone or text for purposes related to your insurance needs, policy updates, or marketing. By submitting your information, you consent to receiving these communications. You can opt out at any time as outlined above.

Telephone Consumer Protection Act (TCPA)

Equilibrium Insurance Partners complies with the TCPA, which requires explicit written consent to contact you via phone or text for marketing purposes. By submitting your contact information on our website, you consent to these communications, as described in this Privacy Policy.

Data Retention

Equilibrium Insurance Partners retains your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to have your data deleted, please contact us at 419-386-0870.

Equilibrium Insurance Partners maintains a record of your information to ensure we can effectively service your policies. All employees at Equilibrium Insurance Partners sign a Confidentiality and Nondisclosure Agreement and are trained on the importance of protecting your personal information.

When you purchase an insurance policy from us, you may pay using a credit card or personal check. We do not retain your credit card information. If you pay by check, a copy may be kept in your file for record-keeping purposes. Any email correspondence you send us may include personal details such as your email address.

Sources of Personal Information

We may collect personal information from various sources, including:

You: Information provided on applications or other forms, including your name, address, and social security number.

Transactions: Data from your transactions with us, such as payments and claims.

Third Parties: Information from other sources like medical records, employment history, and claims data, as provided by doctors, employers, or other insurers.

Agencies: Information from credit reporting agencies, insurance reporting agencies, government agencies, and medical information providers.

Information Disclosure

We are committed to maintaining your privacy while you use our website. In the unlikely event that your information is viewed by another party, it is accidental, and by using our website, you agree to release us from liability if your information is accessed contrary to our privacy standards.

We do not sell your nonpublic information to anyone, nor do we share it with affiliates or non-affiliated third parties, except as required or permitted by law. We may share information with companies that perform administrative or marketing services for us, but our contracts with them prohibit the use of your information for any purpose other than that for which they were hired.

Disclaimer

Please contact our office at 419-386-0870 to discuss specific coverage details and your insurance needs. To protect your privacy, avoid sending confidential personal information via unprotected email. Instead, discuss personal details with us by phone.

Statements on this website regarding policies and coverages provide general information only. We do not guarantee their accuracy. Clients should consult with a licensed agent to determine how coverages apply to their individual situation.

Information provided on this website does not constitute professional advice. For legal, tax, or financial planning questions, please contact a qualified professional.

Notice of Insurance Information Practices

Personal information about you, including credit reports and loss history, may be collected from sources other than yourself in connection with your insurance application and policy renewals. You have the right to review and correct any inaccuracies in your personal information held by us. This information may be disclosed to third parties in certain circumstances to assist in servicing your account. For more detailed information about your rights and our practices, please contact your agent or broker.

Cookies

A cookie is a piece of data stored on your hard drive while you visit our website. Equilibrium Insurance Partners may use cookies to identify one unique visitor from another during a particular session. This helps streamline your experience during processes like enrollment. No personally identifiable information is stored in these cookies, which expire and are deleted when you close your browser or after 20 minutes of inactivity.

Third-Party Links

This website may contain links to third-party websites not controlled by Equilibrium Insurance Partners. These links are provided for your convenience, and you agree to use them at your own risk. We are not responsible for the content or privacy practices of these third-party websites. Our Privacy Policy only applies to the information we collect while you are on our website. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time without prior notice. Changes will be posted on this page.

If you have any questions about our Privacy Policy, please contact us at 419-386-0870.